Return shipment & Exchange
Return policy
- After receiving the goods you have a return period of 14 days
- When returning items, the following points must be observed:
- the item must be in the undamaged original packaging
- no signs of washing or use
- Tags/labels must not be damaged or removed
- no stains/odors
! If an item is returned to us damaged, worn or in an unsuitable condition, we cannot issue a refund. All items are inspected upon return. !
Return costs per return shipment / exchange
- European Union: €4.99
- Switzerland: CHF 4.90
- United Kingdom: £4.50
How do I register a return or exchange?
Simply use our Returns Portal:
There you can conveniently register both returns and exchanges online.
Once your request has been submitted, you will automatically receive a return shipping label.
Please note that only registered returns and exchanges can be processed.
If you have any questions, our customer service team will be happy to assist you at support@zhrill.eu.
When will I receive my refund?
The processing time for refunds depends on several factors:
- Shipping service provider: Duration of the return shipment to our warehouse
- Arrival & processing of the return: Inspection and recording of the return shipment
- Payment provider: Processing time depending on the chosen payment method
Once the return has been successfully checked, the refund will be made according to the guidelines of your payment provider.
