Returns & Exchanges
Returns at ZHRILL
Doesn't fit? No problem.
You can easily register your return or exchange through ourreturns portal. Once your request has been registered successfully,you will automatically receive your return label.
You have 14 days from receipt of your order to return your items.Please note that only returns and exchanges registered in advancecan be processed.
How it works
Return your order in just a few steps.
To access your order, you’ll need your order number and either the email address or postcode used when placing your order.
Find your order
Open the returns portal and retrieve your order using yourorder number and order details.
Select items
Select the relevant items and specify whether you would liketo register a return or an exchange.
Receive your return label
Once your request has been registered successfully, theappropriate return label will automatically be provided.
Send your parcel back
Pack the items carefully, attach the label and hand the parcelover to the specified shipping provider.
Return conditions
What you need to know.
To ensure that we can fully process your return, the returneditems must meet the following conditions.
Original packaging
The item must be returned in its undamaged original packaging.
Unworn and unwashed
The goods must not show any signs of washing, wear or other use.
All tags attached
Tags and labels must not have been removed, damaged or altered.
No stains or odours
Items must be free from stains, make-up, pet hair,smoke or other odours.
All returned items are inspected upon receipt. A full refund maynot be granted for items returned damaged, worn or in anunsuitable condition.
Return costs
Cost per return or exchange.
The costs depend on the country from which your order is returned.
European Union
Return or exchange
4,99 €Return shipping costs for orders from countries within theEuropean Union.
Switzerland
Return or exchange
4,90 CHFReturn shipping costs for orders with a delivery address inSwitzerland.
United Kingdom
Return or exchange
£4.50Return shipping costs for orders with a delivery address in theUnited Kingdom.
Refund
When will I receive my refund?
The overall processing time depends on return shipping, inspectionat our warehouse and the processing time of your payment provider.Once your return has been successfully inspected, the refund willbe initiated.
Return shipping
Your parcel is transported by the shipping provider to ourwarehouse.
Inspection and processing
Once received, the items are inspected and the return isrecorded in our system.
Refund
The refund will then be issued in accordance with yourpayment provider's processing time.
Any questions?
We're happy to help.
If you have problems registering your return or have questions abouta return that has already been shipped, you can contact our customerservice team.
Help with your return
Can't find your order in the returns portal, haven't receiveda label or need help with an exchange?
Please provide your order number and the email address usedfor the order.
Legal information
Detailed information about your statutory right of withdrawal,the applicable deadlines and the consequences of withdrawal canbe found in our withdrawal policy.
